Is hybrid: No
Is remote: No
Employer: Google
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in technology sales or working with customers in a sales role.
- Experience working on cross-functional programs or projects.
Preferred qualifications:
- Experience delivering against operational and output goals, in a changing and sometimes ambiguous environment with scarce resources.
- Knowledge of Southern Europe (France/Italy/Spain) online advertising and retail markets.
- Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
- Ability to communicate in Spanish, Italian, French fluently in order to effectively communicate in this customer-facing sales role.
- Ability to synthesize and surface business insights to inform and develop business strategy, and to comprehend and align needs from different stakeholders with an influential approach.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As a Shopping Account Manager, you will act as the single point-of-contact for some of Europe's largest retail online advertisers, including well known household brands. You will make unique recommendations and solutions for your merchants using your understanding of the market, industry and the Shopping Ads product. You will creatively combine client engagements, including face-to-face meetings and events to bring Google Shopping Solutions to life, acting as trusted advisor for our merchants, the market and your Google Shopping Solutions (GSS) colleagues. Faced with a dynamic ecosystem, you will advocate the customer and bring the Google Shopping value proposition and service offering to life to earn customer loyalty. You will constantly gather customer feedback and priorities to feed back to the business and ensure that Google shopping remains at the shopping campaign consultancy.
Responsibilities
- Work with merchants across a selected market to advise them on their shopping campaign strategy. Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
- Develop and maintain shopping ads and merchant center product suite.
- Deliver against key operational key performance indicators (KPIs).
- Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
- Help selected merchants grow their return on investment and investment in shopping ads through product experience and optimization recommendations.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also
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