Requirements: English
Company: cereneo
Region: Vitznau , Lucerne
Join to apply for the Hospitality Service Manager (a) 60-100% role at cereneo.
At the cereneo rehabilitation clinics, we develop individualized treatment programs aimed at restoring patients'' independence and quality of life. We serve both Swiss health insurance patients and international patients worldwide.
Tasks
- Handle patient admission, stay, and discharge processes, including for accompanying persons.
- Collaborate proactively with other departments to enhance the patient experience.
- Ensure smooth, guest-oriented processes in partnership with all teams and external providers.
- Serve as the main contact for patients, relatives, staff, partners, and service providers.
- Manage guest feedback and requests promptly to ensure high service quality.
- Maintain and oversee the CRM and clinic information systems.
- Support quality management initiatives to uphold standards and processes.
Requirements
- Training in upscale hospitality or service-oriented clinical environments.
- Experience managing UHNWI and HNWI preferred.
- Background in guest relations and customer service.
- Strong organizational, teamwork, and communication skills.
- High commitment, flexibility, and social competence.
- Passion for hosting and delivering excellent service.
- Ability to maintain high-quality standards and adapt to new challenges.
- Experience working with clients from the Middle East is advantageous.
- Proficiency in MS Office and CRM systems; knowledge of PatAdmin and Nexus/KIS is a plus.
- Fluency in English and Arabic required; German is a plus.
We offer
- An exciting, responsible role in an innovative company.
- Opportunities for personal development and continuing education.
- Competitive salary and social benefits.
- Lunch vouchers with employer contribution, discounted parking, modern infrastructure, and exclusive discounts.
Contact
Doris Odermatt
Head of Human Resources
Seniority level
Employment type
Job function
- Customer Service and Healthcare Provider
Industries
- Health and Human Services
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