Requirements: English
Company: SIRVIS Italia - Connecting HoReCa
Region: Lombardy
Position: Key Account Manager - Sirvis Italy
Location: Italy , on site
About Sirvis Italy: Sirvis Italy, a pioneering force in the digital transformation of within the B2B sector, specifically targets the HoReCa industry. Our platform is not only witnessing rapid growth across Italy and other European markets but is also deeply rooted in our extensive experience in transforming commercial capabilities in the HoReCa channel. Our approach transcends the provision of a digital tool; it includes a holistic transformation that enhances capabilities, evolves processes, manages change, sets strategic directions, and leverages advanced data management. At Sirvis, we believe true digitalization in the HoReCa sector involves creating an ecosystem where technology, human relationships, and industry insights converge. Recognizing wholesalers'' pivotal role in delivering outstanding service levels, Sirvis equips them with the right tools for efficient and effective service to HoReCa businesses, fostering meaningful partnerships between suppliers and enterprises. Committed to excellence and sustainability, Sirvis is redefining the HoReCa sector''s digital landscape, aiming to improve client well-being while ensuring a safe, collaborative environment for our teams.
Job Description: As a Key Account Manager at Sirvis, you will be instrumental in driving the digital transformation of our Sellers sales. This role combines traditional key account management with advanced digital strategies to enhance our sellers Route-To-Market (RTM) efficiency and effectiveness. You will manage daily operations, digital initiatives, and ensure the successful implementation of new processes to meet operational targets and optimize the buyer experience.
Key Responsibilities:
- Enhancing Digital Sell-Out: Actively hunt and identify key outlets for the seller using available commercial tools to boost digital sales. Strategically introduce digital solutions to these outlets, enhancing their engagement and sales performance through optimized digital routes-to-market.
- Operational and Seller Management: Oversee the day-to-day operations of key seller accounts, ensuring smooth operational flows and compliance with service level agreements (SLAs).
- Digital Transformation Leadership: Lead digital change initiatives by implementing new technologies and processes that enhance sales force effectiveness and customer engagement. Advocate for and manage the adoption of digital tools and platforms across the organization.
- Sales Force Engagement and Development: Conduct shadowing sessions with the wholesaler sales force to identify improvement areas, provide coaching, and share insights. Create and manage motivational programs such as gare agenti to enhance sales force performance.
- Digital Sales and Marketing Strategies: Give inputs to the Customer Success team and to Digital Marketing to develop and manage digital sales strategies and marketing campaigns.
- Incentive and Promotion Management: give inputs to Digital marketing in the design and implement incentive schemes and promotional initiatives tailored to digital and traditional markets to boost sell-out and digitalize customer interactions.
- Performance Monitoring and Reporting: Set operational targets, monitor performance against metrics, and provide regular reports to senior management on progress and challenges.
Qualifications:
- Experience in field activities as KAM or Hunter in Sirvis in the B2B or digital platform sector.
- Excellent communication skills and the ability to foster strong relationships.
- Fluent in Italian.
- Passion for digital innovation and commitment to continuous improvement.
What We Offer:
- A leading role in the B2B digital transformation within the HoReCa sector.
- The opportunity to significantly impact customer experience and business outcomes.
- A dynamic, supportive work environment encouraging growth and learning.
- Competitive compensation and benefits.
Key Business Indicators (KBIs) for the Role:
- NPS & GMV: Track customer satisfaction and total sales value to gauge platform engagement and usage.
- YTD & Monthly Active Buyers: Monitor growth through unique buyer engagement.