Requirements: English, French, Italian
Company: VINO.COM (3ND S.r.l.)
Region: Florence , Tuscany
CUSTOMER CARE SPECIALIST (Native French Speaker with Italian and English language required)Key ResponsibilitiesInteract with customers to identify needs and take appropriate action, or escalate issues when necessary.Provide quotes, assist with orders, and manage customer complaints.Resolve customer issues, including shipping problems, and offer product recommendations or suggestions.Manage warehouse or logistics-related problems.Proactively work to prevent delays in the supply chain that could affect customer deliveries.What You''ll Need to SucceedNative French speaker with a high level of fluency in Italian and English; knowledge of German is a plus.High School Diploma or equivalent.1-2 years of experience in a customer service environment is preferred but not mandatory.Ability to empathize with customers and anticipate their needs, both nationally and internationally.Strong problem-solving and analytical skills.Attention to detail and a proactive approach.Self-motivated, reliable, and capable of managing and following up on open issues.About YouYou are empathetic and have strong interpersonal skills.You can adapt to shifting priorities and deadlines in a fast-paced, dynamic environment.You have a positive and constructive attitude.You are a team player.This position is based exclusively in our headquarters in Florence city center (10-minute walk from Santa Maria Novella train station).What We OfferDetails about benefits and offerings are not specified and should be added for completeness.Availability & Job TypesAvailability: Monday to FridayJob Types: Full-time, TemporaryAbility to commute / relocate: 50124 Firenze, FI : Reliably commute or planning to relocate before starting work (required)LanguageDetails about language requirements are already covered above.#J-18808-Ljbffr