Requirements: English
Company: HotelJobs.co.za
Region: Johannesburg, frica do Sul
Our client is looking for a DMC Retail Travel Consultant at the Head Office in Johannesburg**PREVIOUS WORK EXPERIENCE REQUIRED MUST HAVES**:Must have South and Southern Africa Experience Inbound Africa SpecialistMust have 4 years Inbound experienceTourplan and East Africa experience a plusMust know how to do itinerariesMinimum of 4 6 years previous inbound tour consulting experience requiredThe successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable**KNOWLEDGE REQUIRED**:A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn**SKILLS REQUIRED**:Communication skills and a good command of the English language withTime & desk managementComputer aptitudeAttention to detailElaborating in writing explanations or descriptionsWorking in an orderly mannerExceptionally customer focused**OUTPUTS**:Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.Emergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and can do it nature**PERSONAL CHARACTERISTICS**:Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your job- Willingness/ability to share information and teach and inspire others