Job Description
85%
Essential Technical Criteria
Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies
Performs analysing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems
Performs analysing, diagnosing, installation, and resolution of remote access technologies and associated problems
Performs analysing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs
Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
Works independently with little to no direct supervision in analysis and implementation of desktop solutions to fulfil business unit requirements
Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products
Responsible for partnering with the business units they support to understand the business impact of support issues
Responsible for the analysis and implementation of desktop solutions to fulfil business unit requirements
Responsible for the analysis and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition
Responsible for project analysis, coordination and planning for all technical components of desktop related projects
Coordinates schedules and technical work order instructions to contracted labour for installations, moves, adds and changes within the desktop computing environment
Able to travel between UK sites supporting customers
Demonstrates creativity and initiative in problem solving.
10% Complex Technical Documentation/Administrative Tasks
Technical documentation of hardware/software additions or changes
Updates of inventory additions and changes to the inventory database
Updates and closures of trouble tickets and service requests
Timely labour hour input for billing and management.
5% Training requirements.
Keeps up-to-date advanced technical skills and knowledge of vendor offerings
All other duties and compliance as assigned.
Job Requirements
Required Qualifications:
2+ years of progressive experience in the desktop environment
Advanced knowledge and understanding of Windows desktop operating systems
Understanding of Windows Server Operating System and the ability to perform domain related administrative tasks in DRA
Understanding and knowledge of LAN environments
Understanding of data centres
Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).
Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems
A demonstrated ability to encourage and model positive cross-team partnerships
Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization
Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
Preferred Qualifications
College degree in Business or Computer Science
Microsoft Certified Professional (MCP)
ITIL
Additional Information
Comprehensive training and development is delivered in a variety of ways, leading to accreditation if required. If you wish to apply for this position, please click below to complete our online application form and attach your CV in either MS Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.