Requirements: English
Company: Innova Solutions
Region: Brussels , Brussels
Job Title: Service Now Sr Developer
Job Type: Contract/Freelance
Location: Brussels, Belgium
Work regime: Hybrid (2 Day Onsite in a Week)
Keywords: Service Now, LCM / License mngt, and Design and creation of feeding interfaces
What you will be doing
You will work in the Service Now squad as Dev Engineer on Service Now. The squad is working in an agile way.
Mission Context
- Support and guide the team through the different processes.
- Monitoring of the instances.
- Execute maintenance/run tasks (small changes/ LCM / License mngt )
- ITIL framework knowledge:
- Incident management - Second/third line incident management (analyze /alignment / small changes / communication / follow-up)
- Problem Management
- Asset Management
- Change Management
- Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board).
- Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks.
- Data analysis: understanding of report creation, dashboard management.
- Agile or scrum methodologies.
- Implementation of processes in Service Now.
- Design and creation of feeding interfaces to integrate data to Service Now.
- Setup API integration between Service Now and Fortis local resources.
- Analysis and creation of automated exports from Service Now to feed Fortis internal customers'' needs.
- Analysis and configuration of Email interfaces (inbound/outbound) in Service Now.
- Workflow design in Service Now.
- Migration of existing tools to Service Now.
Technical profile requirements
- Service Now Certified (Admin Course)
- Certified Implementation Specialist or other related certification (nice to have)
- Cloud knowledge (nice to have)
- Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades.
A little about us:
Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.
- Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
- Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
- Delivers strategic technology and business transformation solutions globally.
- Operates through global delivery centers across North America, Asia, and Europe.
- Provides services for data center migration and workload development for cloud service providers.
Awardee of prestigious recognitions including:
- Womens Choice Awards - Best Companies to Work for Women & Millennials, 2024
- Forbes, Americas Best Temporary Staffing and Best Professional Recruiting Firms, 2023
- American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
- Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
- Received 3 SBU Leadership in Business Awards
- Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023