Requirements: English
Company: Nobu Hotel Barcelona
Region: Barcelona , Catalonia
Job Summary
The night auditor is responsible for checking the accuracy of the front desk accounting records. On a daily basis, summarise and compiles information for the hotel''s financial records. Tracks room revenue, occupancy rates and other Font Office operational statistics. Executes the end of day/night audit process in Opera.
Essential Functions:
- Demonstrate teamwork by cooperating and assisting colleagues when necessary.
- Greet and welcome all guests upon arrival.
- Check guests into the hotel promptly and courteously using sales techniques to maximise room rates; prepare for check-in and check-out of groups and VIP arrivals.
- Balance and check the accuracy of room revenue and process No-Shows.
- Balance and check the accuracy of all room and tax charges, cashier''s reports and house accounts.
- Perform daily the following reports that are sent to the management team: Manager Flash report, Trial balance, AR Aging Detail Report, Guest Ledger Detail Report, Market Segment Report, Open Balance Report, Day/Month/Year Stat Report, posting journal report.
- Complete and transmit daily management, accounting reports and supporting documents.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Communicate effectively and genuinely with guests, team members and other departments.
- Respond promptly to guest requests in a friendly manner; follow up to ensure guest satisfaction.
- Assist guests with luggage.
- Attend and participate in all hotel and department meetings, training sessions and other briefings.
- Perform additional duties as requested by the Front Office Manager and/or FO Supervisors or Assistant FO Manager.
What are we looking in you?
- Degree in hospitality management preferred.
- Prior hotel experience preferred. Prior experience within a Four Star hotel brand preferred.
- Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required, multitask,
- Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.
- Must be customer-service oriented and have excellent hospitality skills.
What can we offer you?
- Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality
- If you join Nobu, you will work in a dynamic and collaborative environment. Being part of our team means being part of a big FAMILY, where working with passion and kokoro are our core values
- 6 month Contract
- Additionally, we offer free psychological support and nutrition content for all our employees
- At Nobu Hotel Barcelona, the well-being of our employees is a priority. Enjoy free yoga classes, gym discounts and maintain a mindful and balanced diet with the best buffet-style staff dining room
- Competitive Salary: Remuneration according to the hospitality agreement of Catalonia, with additional pay for night shifts