Requirements: English
Company: HIKVISION France
Region: le-de-France
About Company
Hikvision is the world''s largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.
Hikvision possesses the world''s largest RD team and state-of-art manufacturing facilities, both allow Hikvisions customers the benefit of world-class products that are designed with cutting- edge technology. The outdoor and hunting product line ranges from sensors, modules to full- featured products.
Your Mission
- Responsible for technical support throughout the project lifecycle, including requirement analysis, technical communication, and solution design.
- Provide on-site support during installation and commissioning; troubleshoot technical issues and liaise with China HQ support and RD teams.
- Conduct solution testing, compile test reports, and work with product managers on product introduction and promotion.
- Deliver technical training to regional colleagues and customers to enhance product knowledge and competency.
- Create and maintain technical documentation, including user guides, FAQs, and knowledge base content.
- Support the presales phase by participating in product promotion and solution design based on customer needs.
Your Profile
- Proven experience in technical support, solution design, or presales roles within the security industry (Alarm, Access Control, Video Intercom).
- Familiar with security system integration and protocols such as ONVIF, Wiegand, TCP/IP, RS485.
- Able to understand client pain points and provide scalable technical solutions.
- Able to manage multiple concurrent tasks in fast-paced environments (e.g., public tenders, large-scale rollouts).
- Knowledgeable about low-voltage and network-based security systems.
- Ability to translate technical concepts into simple language for non-technical stakeholders while maintaining technical clarity.
Requirements
- Background in Science, Technology, Engineering (e.g., Computer, Electronic Engineering, Automation).
- Strong communication skills with the ability to produce clear technical documentation.
- Fast learner with strong interest in new technologies.
- Excellent analytical and troubleshooting skills with attention to detail.
- Flexibility to work both on-site and in-office as needed.
- Strong collaboration skills across functions like Product, Sales, and RD.
- Fluent in English and Chinese; proficiency in French is highly preferred.
- Willingness to travel frequently.
- Candidates with background in security, low-voltage systems, or smart building sectors are preferred.