Requirements: English
Company: SIMPLEX Recruitment
This hybrid role combines customer service and inside sales responsibilities to support and grow the customer base in the Benelux region. You will manage existing accounts, re-engage past customers, process orders and promote digital sales initiatives. Collaboration with logistics, credit and sales teams is essential to ensure excellent customer experience and business growth.
Check orders against customer agreements and purchase orders.
Maintain proactive contact with current and former customers to build and rekindle relationships via phone, video calls and occasional in-person visits.
Maintain accurate and updated records in Salesforce.com and ERP systems (SAP).
Forecast sales and manage account portfolios effectively.
Collaborate with internal teams and external stakeholders for seamless service delivery.
Bachelors degree in Business Administration, Marketing, Economics or a related field (preferred).
~23 years of experience in customer service or inside sales, preferably within the plastics industry.
~ Native proficiency in Dutch and fluency in English; additional European languages are a plus.
~ experience with SAP and Salesforce.Ability to work independently and as part of a team in a fast-paced environment.
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