Requirements: English, Italian
Company: CBT
Region: Rome , Lazio
Job Title : Italian Customer Experience Associate (Onsite)Location : Lisbon PortugalDepartment : Customer ExperienceCompany : Cross Border TalentsAbout Us :At Cross Border Talents we are a dynamic company committed to connecting talented professionals with exciting career opportunities across borders. Our mission is to provide exceptional recruitment and customer experience services delivering value and creating lasting relationships. We believe in the power of collaboration dedication and creating positive experiences for both our clients and our team. Were looking for an enthusiastic Italian Customer Experience Associate to join our team and help us elevate customer satisfaction to the next level.Position Overview :As an Italian Customer Experience Associate at Cross Border Talents youll be at the forefront of delivering outstanding support to our Italianspeaking customers. Based in Lisbon this is an onsite role where youll engage directly with clients to ensure their needs are met and their issues are resolved swiftly. Your goal is to create a memorable experience for every customer interaction whether youre answering questions solving problems or providing proactive assistance.Key Responsibilities :Customer Interaction : Serve as the primary point of contact for Italianspeaking customers through phone email and chat offering helpful and timely responses.Problem Solving : Address customer concerns and resolve issues efficiently ensuring that every customer interaction leaves them feeling valued and satisfied.Customer Relationship Building : Develop and maintain longterm relationships with customers fostering loyalty and brand advocacy through personalized and highquality support.Collaboration : Work closely with crossfunctional teams including sales and technical support to ensure seamless communication and problem resolution.Feedback & Improvement : Collect customer feedback and share insights with internal teams to continuously improve products services and processes.Record Keeping : Maintain accurate and uptodate customer records in our CRM system ensuring proper documentation of interactions and resolutions.Provide Recommendations : Offer customers advice on how to best use our services ensuring theyre getting the most out of their experience with Cross Border Talents.Requirements :Fluency in Italian (written and spoken) is required.Proficiency in English (written and spoken) for communication with the international team.Previous experience in customer service customer experience or similar roles is preferred but were happy to train the right candidate with a passion for helping others.Strong communication and interpersonal skills with the ability to engage with customers in a friendly clear and professional manner.Problemsolving mindset with a focus on delivering solutions and ensuring customer satisfaction.Organized with the ability to manage multiple tasks and prioritize effectively.Positive energetic and proactive approach to customer service.Ability to work independently and as part of a team in a fastpaced environment.Experience with CRM tools such as Zendesk or Salesforce.Previous experience working in a multicultural or international environment.A passion for customer success and continuous improvement.Why Youll Love Working with Us :Join a Growing Company : At Cross Border Talents youll be part of a team that values creativity innovation and building meaningful connections.Vibrant Lisbon : Work in one of Europes most exciting and picturesque cities known for its culture cuisine and great worklife balance.Competitive Compensation & Benefits : Enjoy a competitive salary package with benefits designed to keep you healthy and happy.Career Growth : Were committed to helping you grow professionally offering continuous training mentorship and career development opportunities.Dynamic Team Environment : Work with a supportive diverse and enthusiastic team who values collaboration and creative problemsolving.Key SkillsEnglish Speaking,Catering,Marine Biology,Entry Level,Computer EngineeringEmployment Type : Full TimeExperience : yearsVacancy : 1#J-18808-Ljbffr