Requirements: English
Company: Kevin Edward
Region: Wysokie Mazowieckie , Podlaskie Voivodeship
Join a leading global workforce solutions company as a Java Support Lead, overseeing the day-to-day support and operations of country-based IT applications. This role offers a unique opportunity to lead and manage the Operate Team supporting one of our key European locations, ensuring high availability, performance, and business continuity for critical enterprise systems. Key Responsibilities: Lead and manage the Java application support team handling L1, L2, and L3 tickets. Oversee the day-to-day operations of production support, ensuring SLA adherence and timely issue resolution. Serve as the primary point of contact for stakeholders and business users ; conduct weekly/monthly status reporting (WSR/MSR). Manage incident, change, and problem management processes in alignment with ITIL best practices. Ensure the successful execution of Disaster Recovery (DR) and Business Continuity Planning (BCP). Coordinate and drive root cause analysis (RCA) and resolution of complex technical issues. Lead risk management, including identifying, mitigating, and escalating risks as appropriate. Work closely with cross-functional teams including development, QA, infrastructure, and business teams. Maintain a strong relationship with business stakeholders, ensuring transparent communication and proactive issue handling. Ensure compliance, documentation, and knowledge management across the support lifecycle. Required Skills Experience: 6 years of experience in Java application support, with at least 2 years in a leadership or team management role. Strong technical expertise in Java/J2EE and Oracle databases. Proficient in Unix/Linux environments with solid troubleshooting skills. Solid understanding and implementation experience with ITIL processes. Proven experience in stakeholder engagement, reporting, and risk management. Demonstrated success in leading teams, managing performance, and driving service improvements. Hands-on experience with WSR (Weekly Status Reports) and MSR (Monthly Status Reports). Experience with Disaster Recovery and Business Continuity planning and execution. Fluent in Polish and strong communication skills in English (written and spoken).