Requirements: Native German, Fluent Enlish (B2-C1), English
Company: portugal.xpatjobs.com
Salary: 17.300- 20.400 p.a.
Region: Lisbon
You are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and try to keep their satisfaction. Your responsibilities and impact as an a Sports Retail Customer Service Agent will be: Being a mentor to consumers in different fields (there are several projects) Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media; Identify new business opportunties by cross and upselling Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience; Being in contact with other departments and redirecting related cases and issues to related departments.Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies they will train you in every aspect of the job.