Requirements: English
Company: WEAVY CONSULTING
Region: Milan , Lombardy
COMPANY INTRODUCTION :
Our client is a rapidly growing company in the financial technology sector, providing innovative solutions for cash flow management and forecasting to SMBs and mid-market companies . With a dynamic team and strong expansion across Europe, the company is committed to reshaping financial management for businesses, offering accessible and efficient tools.
RECRUITMENT CONTEXT :
Due to rapid growth and an expanding customer base, our client is seeking a Customer Success Manager to join their team and help drive customer success. This role offers an exciting opportunity to be part of a fast-growing company with a focus on delivering exceptional service.
ROLE AND RESPONSIBILITIES :
As a Customer Success Manager , you will be responsible for:
- Managing a client portfolio and ensuring satisfaction.
- Responding to client inquiries via chat, email, and phone.
- Onboarding new clients and providing training.
- Understanding clients needs and offering tailored solutions.
- Building strong relationships with users and decision-makers.
- Implementing retention strategies to minimize attrition.
- Identifying upsell and cross-sell opportunities to grow accounts.
- Providing feedback to the product team for continuous improvement.
- Maintaining a high customer satisfaction (NPS).
- Improving internal processes and best practices.
PROFILE SOUGHT :
- Languages : Native or fluent in Italian , with full professional proficiency in English .
- Experience : Finance/business studies , and proven interest or experience in customer relationship management , required in a SaaS environment or in banking/finance . Junior profiles with a strong desire to learn and grow in a customer success role are welcome.
- Skills: Strong problem-solving mindset, excellent verbal and written communication skills, highly organized with the ability to manage large amounts of information efficiently over time, passionate about delivering exceptional customer experiences with a proactive approach , strong team spirit and enthusiasm .
SALARY AND BENEFITS :
Salary : 30,000 annually, with 15% commission based on performance (objectives: number of onboardings per month, conversion rates, upselling).
Additional Benefits : Meal vouchers, annual gift, vacation days increasing with seniority, career development opportunities, remote work with flexible options during summer and winter holidays.
RECRUITMENT PROCESS :
- Phone call with Weavy.
- Interview with the Onboarding Team Leader.
- Interview with the General Manager.
We look forward to meeting you!
Please submit your resume in English.