Requirements: English
Company: Amazon
Region: Milan , Lombardy
Transportation Representative, Transportation RepresentativeJob Description for L2 associatesOverviewThe L2 associate acts as the primary interface between Amazon and our delivery partners. To our delivery partners, you ARE Amazon. L2 Associates are expected to identify delivery partner concerns, troubleshoot issues, and suggest process improvements.Summary of ResponsibilitiesEffectively communicate in a clear and professional manner at all timesProvide and expedite prompt and efficient service to Amazon customers and delivery partnersManage sensitive cases by reporting up the escalation matrixDemonstrate excellent time-management skillsMaintain or exceed targeted performance metricsSeek solutions through logical reasoning and identify trends to suggest process improvementsBASIC QUALIFICATIONSQualitative RequirementsGraduation in any specialization from a recognized universityExcellent communication skills (written and verbal)Ability to communicate clearly with all customersGood comprehension skills to understand and articulate customer issuesAbility to concentrate and follow customer issues to resolutionAbility to work successfully in a team environment and independentlyFamiliarity with Windows XP, Microsoft Outlook, Word, and Internet ExplorerExcellent typing skillsProficiency in navigating websitesProficient in email applicationsPREFERRED QUALIFICATIONSLogistics background and experience in a similar roleProficiency in ExcelOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need accommodations during the application and hiring process, please visit this link. If your country isnt listed, contact your Recruiting Partner.Based on your recent activity, you may be interested in:Posted: November 27, 2024 (Updated 9 days ago)Posted: April 14, 2025 (Updated about 1 month ago)Posted: February 13, 2025 (Updated 23 days ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr