Requirements: English
Company: KPMG AG
Region: Zrich , Zurich
In this role, you will play a pivotal part in ensuring our employees have access to efficient, secure, and cutting-edge digital workplace solutions.
Coordinate and process user requests for digital workplace services, ensuring timely resolution and clear communicationSupport the implementation of digital workplace improvements and changes to enhance user experienceManage the enterprise mobile fleet, including a) mobile subscription administration and optimization, b) Carrier relationship managementOversee fixed net telephony services, including Teams calling and reception area supportDrive strategic partnerships with key technology vendors by developing and maintaining strong vendor relationshipsLead vendor performance reviews and service improvement initiativesEnsuring security and compliance of assets managed by vendorsNegotiating service levels and ensuring contract complianceIdentifying opportunities for service optimization and cost efficiency
A Bachelor''s degree in Business, IT, or a related field (or equivalent experience)A minimum of 5 years of experience in a similar digital workplace services positionStrong organizational and communication skills, with the ability to manage multiple priorities and meet deadlinesA solid understanding of IT service management concepts (ITIL Certification is a plus)Experience with Microsoft Intune for device and application managementHands-on experience managing M365 services (Exchange Online, SharePoint Online, MS Teams)Familiarity with service management tools (ServiceNow is a plus)Knowledge of VoIP and mobile device managementStrong problem-solving skills and experience in problem managementProven experience driving operations and project delivery with external vendors, including offshoring
Discover KPMG - Become part of our team
Digital Business Technology is KPMG''s internal technology ecosystem, anchored by a core technology team of 80 senior product, technology and business services delivery experts in Switzerland in addition to outsourced services. You can expect a great team spirit and a success-oriented working environment in an entrepreneurial, open minded, international and multicultural company.
With 300 different auditing and advisory service opportunities, our people can choose the career path that suits them best. Through our competencies in business transformation as well as ESG consulting, we support our clients in today''s biggest challenges. We are a purpose-led and values driven company where your insight can create opportunities for you and contribute to a better future. Do work that matters, supported by a community that values difference and cares about you. Gain learning that''ll last you a lifetime and be recognized for the impact you make. Find opportunity everywhere with KPMG.