Requirements: English
Company: Sigma Software
Region: Warsaw , Masovian Voivodeship
Were seeking a Technical Support Engineer. Our support team is growing and looking for new members tojoin and provide the best service for our Customer.
You will have the opportunity towork with a world-renowned corporation in the FinTech domain.
The companys platform delivers more visibility and automation to finance teams by combining spend approvals, virtual and physical cards for employees, expense reimbursements, budgets, and invoice management into one source. At least 3years of experience in a technical support role
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to understand code in languages such as JavaScript (ReactJS, Node.js, Typescript), HTML, CSS, SQL (MySQL, PostgreSQL). ArgoCD) and containerization technologies like Docker and Kubernetes
AWS S3, Glacier) and basic cloud infrastructure management
Exposure to logging and monitoring tools (e.g., Postman) and supporting API-driven workflows
At least an Upper-Intermediate level of English
Respond to customer inquiries and technical support requests promptly and professionally
Ensurethe agreed levels of service are met according to the Service Level Agreement (SLA)
Diagnose and troubleshoot complex technical issues related to software applications, hardware, and network systems
Collaborate effectively with cross-functional teams, including developers andQA engineers, to ensure timely resolution of customer issues
Maintain accurate and detailed records of Customer interactions, technical issues, and resolutions in the ticketing system
Participate in the creation and maintenance of technical documentation, knowledge base articles, and troubleshooting guides
Assist in testing and validating software releases and updates before deployment to ensure quality and reliability