Requirements: English
Company: Flowtec Group
Region: Brussels , Brussels
Job Title: IT Support Engineer Software Support Engineer Overview We are seeking a proactive and technically skilled Software Support Engineer to join our dynamic international operations team. In this role, you will be responsible for installing, maintaining, and supporting a range of hardware and software systems across distributed global locations. You will also act as a key link between clients, development, support, and sales teams to ensure optimal performance and client satisfaction. Software Support Engineer Key Responsibilities 1. Installation & Maintenance (Global Operations) Prepare, install, and maintain IT installations at various distributed locations worldwide. Manage and support hardware components such as PCs Perform installations in physical locations of clients. Assist in setting up and organizing a remotely controlled maintenance infrastructure. 2. Troubleshooting & Testing Conduct hardware and software testing and provide second-line support. Identify root causes of issues involving databases, configurations, hardware, or other systems. Propose and implement viable solutions. Coordinate software fixes and improvements with the development team. Serve as the interface between the client, development, second-line support, and sales. 3. Presales & Demonstration Support Assist the presales team in preparing configurations and live demonstrations of our solutions. 4. Documentation Maintain up-to-date documentation on system installations, software tools, and FAQs, primarily via our internal tool. 5. Production Support (Occasional) Occasionally participate in the assembly of mobile PC kits for production. Software Support Engineer Required Knowledge & Skills Technical Skills Proficiency in at least one scripting or software programming language. Solid understanding of network communication fundamentals (switches, routers, VPNs). General knowledge of PC software environments: Windows 10 Linux (Optional) Android Database & Security Knowledge (Preferred) Basic experience with Oracle, MySQL, or PostgreSQL databases is a plus. Familiarity with security concepts. Understanding of automated testing environments is beneficial. Background knowledge in electricity and electronics is a bonus. Tools Proficiency in Microsoft Office (Word, Excel, etc.). Software Support Engineer Language Requirements English: Mandatory Additional languages are considered an asset due to the international scope of the work. Keywords: IT, ICT, infrastructure, Microsoft, Windows, network, firewall, troubleshooting, database, ...