Position
We are looking for a part-time (32h) Client Advisor for Noventa Outlet (maternity cover).
The Client Advisor represents the Company with clients in our Outlet. He/She is a professional in the sales of luxury goods, and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their store.
Job Responsibilities
Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
Cooperates with colleagues in order to create a positive environment and pays attention to performance level
Constantly maintains a tidy working place according to the Company guidelines
Sales
Is responsible for the sales process following the Company standards
Provides and maintains a high level of customer service
Manages commercial relations with clients in order to ensure the highest level of satisfaction
Be able to build and maintain clients relationship through CRM activities
Profile
Relevant work experience as Client Advisor in a luxury environment
Aligned with the Loro Piana brand identity and passion for LP products
Strong luxury touch and approach
Excellent interpersonal and relationship building skills
Strong clientelling skills
Fluent Italian and English