Requirements: English
Company: TN Italy
Region: italia ,
The job description is generally clear and well-structured, but it contains some irrelevant content such as social network login/join prompts that do not relate to the job itself. Additionally, the formatting can be improved for readability by properly nesting and formatting the sections. Here''s a refined version:Job DescriptionGENERAL RESPONSIBILITIES:Solve game-related issues for players via online ticketing system.Professionally resolve players questions submitted through our CS channels and report to the game studio.Manage and collect players'' feedback on CS channels and community pages.Compile reports for major questions and key CS metrics tracking.THE PROFILEPOSITION REQUIREMENTS:Must be a Turkish/Portuguese/French speaker, with a passion for online/mobile games.Work experience of 2+ years in the game industry is a plus.Work experience of 2+ years as a Customer Service Representative is a plus.Experience as a Community Manager is a plus.Experience using ticketing/email systems such as Helpshift is a plus.Amenable to work on a shifting schedule, including weekends and night shifts.THE EMPLOYEROur client is a social gaming company that prioritizes fun for players worldwide. Established in 2010, the company is headquartered in Beijing, China, with additional offices in San Francisco and Shanghai, employing over 700 people globally.#J-18808-Ljbffr