CAD Technical Specialist / Hotliner

greater milan metropolitan area, italy , Lombardy, Italy

Type: n/a

Category: IT & Internet & Media

Requirements: English
Company: Bystronic Group
Region: greater milan metropolitan area, italy , Lombardy

Who we are. What we do.

We are Bystronic a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

You will be providing technical assistance and troubleshooting support to our customers who encounter issues with AutoCad software.

Office location: Fizzonasco

What drives this department

The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.

By assisting our customers in operating their businesses, we enable their prosperity whil at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.

What you will be doing

• Provide appropriate solutions to the software issues faced by the customers.
• Troubleshoot with minimum assistance.
• Make effective decisions to have fast solutions prioritizing and dealing with the issues on time.
• Identify and resolve hot escalations.
• Provide 1st level technical phone support.
• Ensure the fault is completely rectified andt it does not appear in the future by providing correct feedback to customers.
• Communicate with customers providing periodic follow-up to match expectations.
• Build positive relationships with customers.

Your education & experience

• Technical educational background .
• In-depth knowledge of CAD software (e.g., AutoCAD, SolidWorks, Revit, CATIA) and their tools, features, and functions.
• Professional experience as a CAD Specialist or Designer.
• Strong verbal and written communication skills to explain technical concepts to non-technical users.
• Previous technical support experience not mandatory, but welcomed.

What you need to succeed

• Fluent Italian and good level of English.
• Need to be able to make effective decisions, as well as creatively build effective programs to increase sales and build customer satisfaction based on business needs.
• Adapt at balancing priorities based on repair workload.
• Approx. 15-20% travelling (mainly Italy).

Whats in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

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