Requirements: English
Company: AV Flexologic B.V.
Region: Alphen aan den Rijn , South Holland
AV Flexologic is a global manufacturer of high-quality equipment for the flexographic industry. With a head office in The Netherlands (Alphen aan den Rijn), a production facility in Romania and employees working in Thailand, Spain, Italy, the United Kingdom, Mexico and the United States, we serve customers all over the world. Our products are used by printing and packaging companies that strive for the highest quality and efficiency.
Job description:
As a Service & Support Engineer, you will play a critical role within our Service and Technical Support Department, ensuring the optimal performance of our products and systems. Your responsibilities will span technical support, maintenance, and project management, with a focus on continuous process improvement and collaboration across departments.
Key Responsibilities:
Technical Support & Maintenance:
- Diagnose and resolve technical issues in equipment and systems.
- Perform preventive and corrective maintenance to ensure operational efficiency.
- Provide high-quality technical support to customers via phone, email, and on-site visits.
Project Management:
- Manage mid and long-term customer projects, ensuring smooth execution and timely delivery.
- Oversee project progress to maintain customer satisfaction and operational continuity.
Collaboration & Process Improvement:
- Work closely with the supply chain and warehouse teams to identify bottlenecks.
- Establish proper inventory levels for products by coordinating with cross-functional teams.
- Drive continuous process improvement initiatives to enhance service quality and operational efficiency.
Documentation & Communication:
- Accurately document incidents, procedures, and solutions in our management system.
- Collaborate with development and engineering teams to propose and implement product improvements.
- Communicate effectively with customers and internal stakeholders, ensuring clarity and precision.
Requirements / Skills:
Technical Expertise:
- Solid knowledge in electronics, mechanics, and computing.
- Proven ability to diagnose and resolve technical issues promptly.
Project & Process Management:
- Experience managing customer projects and driving process improvements.
- Strong analytical skills to identify inefficiencies and implement effective solutions.
Interpersonal Skills:
- Excellent verbal and written communication skills.
- Strong customer service orientation with the ability to empathize with and understand customer needs.
- Ability to work collaboratively in a multidisciplinary team environment.
Organizational Skills:
- Excellent time management and the ability to handle multiple priorities in a dynamic setting.
- Meticulous attention to detail in documenting technical processes and solutions.
Language Proficiency:
- Proficient in English; knowledge of Dutch, German, and/or Spanish is a plus
What We Offer:
- A dynamic role combining customer service, sales, and technical expertise.
- The opportunity to grow within a market-leading company in flexographic technology.
- A strong team-oriented culture with a focus on innovation and continuous improvement.
- Competitive salary, benefits, and growth opportunities.
If you are passionate about technology, dedicated to customer success, and eager to contribute to continuous improvement in a dynamic industrial environment, we invite you to apply for the Service & Support Engineer position at AV Flexologic B.V. Your expertise will help drive our mission of innovation and efficiency in the flexographic industry.
For questions about the position, you can contact our HR department thru: HRM@flexologic.nl.