Requirements: English
Company: ireland.xpatjobs.com
Salary: 21581 - 25897/annum
Region: Dublin
Job OverviewThe role requires you to excel in enthusiasm and provide excellent client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and HS Consultants.Main DutiesScheduling of appointments for a dedicated team of HR and HS Consultants, ensuring maximum optimisation of consultants' availabilityMonitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priorityManagement of job lists ensuring clients are contacted within SLAUnderstand all client databases and systems to adequately service clients.Update client records and other relevant logs as requiredBe a Customer Service champion by routing calls to the right person or departmentEnsure client confidentiality is maintainedEstablish and maintain efficient working relationships with colleagues and clientsLiaise with clients via written correspondence, telephone, and video calls.Identify and proactively contact clients to promote the benefits of our products and service to drive usageAssist the Management team with daily, weekly, monthly and quarterly reporting What you Bring to the TeamProactive and creative problem solverA willingness to learn and the ability to communicate effectively within the teamAbility to remain professional in a fast-paced environmentA dynamic and flexible approach, as well as the ability to work under pressureExcellent attention to detailExcellent organisational and time management skills with the ability to prioritiseAlways maintain a professional and responsible attitudeAbility to prioritise and work unsupervised as requiredAbility to work to precise KPI and SLA deadlinesExcellent communication and written skillsMS Office knowledge and experience INDIRE48864SK