Requirements: English
Company: Google
Region: Warsaw , Masovian Voivodeship
Bachelor''s degree in Science, Technology, Engineering, Math, or equivalent practical experience.
~Java, Python, PHP, Go, Ruby, C#, C, or Javascript.
~Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Experience debugging workload issues across multi-node environments.
Experience in computer networking (e.g., Knowledge of basic web technologies (e.g., HTML, DNS, TCP, etc.).
As a Technical Solutions Engineer, you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Develop an understanding of Google Cloud''s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, building tools, and faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.