Requirements: English
Company: Virtuagym
Region: pais vasco, spain , Basque Country
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As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As RevOps Salesforce Specialist you will be the owner of our RevOps tech stack and all operational-related workflows / designs! Will you join us to create a healthier and happier world?
Join a high performing team and make an impact!
We''re a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you''re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, youll join a team where you can grow, develop, and truly unlock your full potential.
We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This is a full time and remote position from Spain, where you will be working for our global teams.
What this role looks like
As our RevOps Salesforce Specialist, you act as the face of RevOps to deliver mutual value for our managers / teams, clients, and our business by focusing on and ensuring an optimized and efficient operation, where our employees can perform at their best. You play a key role in driving efficiency, digitalization, and automatization in Salesforce with the goal to deliver the right value through the right resources.
You are part of a diverse and international team, working closely together with multiple departments to ensure that as many client employees as possible successfully use Virtuagym. You will closely collaborate with our customer success management team and will represent customer operations and work together with our Heads of Service / Onboarding and Director of CSM, you will partner up with our data and operations specialist.
Some of your key tasks as a RevOps Salesforce Specialist
- Being the 1st line of support to leadership who locate CRM / product / data analytics issues; troubleshooting issues, escalating for further fixes, tracking progress, and communicating status to all stakeholders;
- Designing and managing integrations across revenue platforms for a unified operational view.
- Building and maintaining reporting dashboards to track KPIs, revenue trends, and forecasts, providing actionable insights to leadership.
- Proactively recommending strategic improvements to our business model and have a strategic alignment with management;
- Performing deep data dives to identify customer experience improvement opportunities and work across departments to put insights into action;
- Reporting to management and executives on past results, renewals forecast, and trend analysis. Creating meaningful insights that can help the teams, as well as across departments;
- Creating strategies to proactively improve the way our teams are working, with a good balance between effort versus value.
What you will bring to the team
- BSc or MSc in Business or Technical Studies (for example : Computer Science, Data Science, Business Administration, etc)
- Strong technical affinity while at the same time enjoy collaborating with people across multiple teams.
- 1+ years of experience administering a CRM (Salesforce, Hubspot, etc). Working experience with BI tools is a plus (eg. Domo, PowerBI, etc)
- Excited to constantly keep learning about the latest technologies and excited for the potential of AI and Generative AI.
- Proven track record in improving CS operations teams and being able to work closely with management;
- Highly organized with a strong sense of urgency to meet business goals, and deadlines and get things done;
- Great interpersonal skills, team player, and easy to work with;
- Critical thinking and a systematic approach to work with a focus on high-quality standards.
- SQL or other programming languages knowledge are a plus.
- Fluent English (must have) ; and additional languages are a plus (for example Spanish, Dutch, German, or French).
Important note : please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can''t check off a few requirements but are a fast learner, wed love to hear from you!
Heres why you should join Virtuagym!
- Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;
- 23 paid vacation days per year (based on a full-time contract);
- We provide your home office set-up and hardware;
- The Virtuagym Health Program : access to video-on-demand workouts and meditation through the VG platform and company-wide heal