Purpose & Overall Relevance for the Organization:
To deliver world class customer service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.
Key Responsibilities:
- Build and maintain strong relationships with our internal and external partners
- Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order entry through to invoice
- Produce, analyse, and interpret data and reports in line with business requirements and external customer expectations
- Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
- Work with supply chain to ensure specific customer requirements are met
- Maximise additional business opportunities by working with sales managers and customers
- Follow agreed procedures and standards for your account base in line with portfolio assignment, ensuring all documentation is maintained for all new and existing processes
- Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
- Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
- Provide your sales team with information required to support account management
- Support the implementation of key business initiatives and provide feedback for further development
- Help to induct new starters to the team also supporting your team and the wider team with system and process queries
- Collaborate with your sales contact to ensure you are up to date with key product and account campaigns
- Keep up to date with all business initiatives and updates in line with e-learning
Key Relationships:
- Sales
- Customers
- Demand Planning
- Wider customer service team
- Supply chain teams (local and European)
- European and local DC
- Finance
- External – 3rd Parties
- CTC – IT
Requisite Knowledge, Skills and Abilities:
- A strong Customer Service focus
- A high level of problem-solving ability
- Highly developed organisational and time management skills
- Superior attention to detail and accuracy
- Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
- Ability to contribute to a team environment where performance is measured
- Experience in working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills are essential and experience using SAP is desirable
- A flexible and mature approach is imperative
Requisite Competencies:
- Communication
- Detail orientation
- Problem solving
- Collaboration Initiative
Requisite Education and Experience / Minimum Qualifications:
- Commercial degree or equivalent
- At least 1 year experience in a role involving direct interaction with external or internal customers
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.