Customer Service Specialist

Rotterdam , South Holland, Netherlands

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: JD.COM
Region: Rotterdam , South Holland

[Job Description]

• Solve customer''s pre-sale and after-sale questions through different channels.
• Keep records of customer interactions, provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers needs to achieve satisfaction.
• Follow communication procedures, guidelines and policies.

[Job Requirements]

• Dutch level: C1+.
• English Level: Fluent listening, speaking, reading and writing skills.
• Strong phone contact handling skills and active listening.
• Proficient in the use of Office software.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to speak German/French is an advantage.
• Minimum MBO work and thinking level.

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