Requirements: English
Company: Vivid Resourcing
Region: Brussels Metropolitan Area ,
Job Title: Digital Business Owner External Support
Department: Business Operations & Analytics
Reports To: Digital Operations Manager
Purpose of the Role
The Digital Business Owner is responsible for overseeing the end-to-end digital and CRM processes across platforms and applications that support sales, customer engagement, and operational teams. The role focuses on maintaining and improving the current and future digital ecosystem, ensuring alignment between business needs and technical implementations.
This position involves coordinating day-to-day business operations for the digital and CRM ecosystems while managing KPIs, budgets, and resources. The objective is to enhance efficiency, promote consistency, and ensure clear communication between stakeholders.
Key Responsibilities
- Drive simplification and continuous improvement across existing digital and CRM platforms.
- Manage daily digital operations within the assigned scope, including ongoing testing and quality checks.
- Act as the business owner for specific digital domains, ensuring actions and priorities align with the broader digital strategy.
- Collaborate closely with various teams (e.g., sales, aftersales, customer support, dealer network) to understand and respond to business needs.
- Proactively manage incoming requests and coordinate actions across internal and external stakeholders such as IT, marketing, and business teams.
- Validate and prioritize business capabilities based on relevance, added value, and alignment with financial and strategic goals.
- Perform business analysis to identify needs, develop functional solutions, and evaluate their alignment with department strategy and ROI potential.
- Serve as the primary contact for IT teams concerning the platforms and applications under your responsibility, ensuring accountability and clarity.
- Translate business requirements into actionable input for IT teams, support development, and update relevant documentation including user manuals.
- Monitor potential risks, conflicts, and interdependencies between projects to avoid duplication of effort and ensure efficient resource allocation.
- Track and analyze key performance indicators related to digital initiatives and performance.
- Support the adoption of new tools, procedures, and systems through effective change management and user enablement.
- Prepare materials for workshops, presentations, and management briefings as needed.
Candidate Profile
We are looking for someone with a strong background in digital and CRM, particularly within complex IT ecosystems. A successful candidate is a creative, analytical problem solver with excellent communication and project coordination skills.
- Solid experience with digital and CRM platforms
- Strong understanding of business analysis principles
- Good knowledge of project management, particularly in IT and data-driven environments
- Familiarity with process documentation tools and techniques
- Effective stakeholder management and the ability to navigate complex organizational structures
- Collaborative mindset and empathetic approach to cross-functional teamwork
- Proactive, hands-on personality with a solution-oriented mindset
- Strong grasp of internal operational processes and workflows
- Analytical and problem-solving skills with a focus on delivering tangible results
- Confident communicator, both written and verbal, with excellent presentation skills
- Highly organized and detail-oriented, with strong time management
- Self-motivated and capable of managing responsibilities independently
- Experience with Agile or Lean methodologies is an advantage
- A team player who values transparency and open communication