Requirements: English
Company: BP Energy
Region: Szeged , Csongrd
Entity: Finance Job Family Group: Business Support Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It''s an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), youll be fully connected into the world of bp. Youll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. Theres a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, were with you. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better and how you can play your part in our world-class team? Join our Team and advance your career as a Customer Service Coordinator (Afternoon hours) In this role You will: Establish informed & engaged customer relationships to increase the customer experience across the Order Management Process and ensure delivery of Premium Services. Perform proactive account management through laid out operational that includes the review of daily reporting and prioritization through research and problem solving as required to ensure efficient and timely order management (i.e. Incomplete Log, Delivery Blocks, Credit Blocks, Billing Blocks, IDOC errors). Influence customers to follow order management guidelines; in on-time, no changes after 24 hours and accurate order submission that enables efficient operational delivery of product within the RDD time. Manage & effectively respond to Premium Account inquiries in accordance with current SLA /KPI and liaise with other areas of the business towards effective and informed responses. Effectively manage and respond to customer order issues by working with key partners to get to a positive resolution. This includes performing root cause/investigate into the reason for missed premium service levels and work to recommend and implement a solution for preventative measures. Assist and lead on issues related to order requirements, pricing, quantity or shipment discrepancies, etc. Initiate a formal customer complaint procedure if necessary, that identifies corrective actions with a root cause analysis. Contribute to IFOT through the daily monitoring and utilization of the Electronic Back Order Report (EBOR) by performing proactive communications to customers to deliver effective order management and reduce issues. Proactively review the Open Order Report for orders with an upcoming RDD within 2-5 days, ensuring ATP is complete with a delivery created and no blocks. Present premium account portfolio status to the business as required and participate in business required meetings. Demonstrate a performance culture by contributing to the Balanced Scorecard metrics and provide input to business insights on delivery achievements and gaps. We have the following requirements: High level of proficiency in English Experience in Customer Service or in an other relevant customer facing role Demonstrated excellence understanding of customers needs / behaviours and also customer specific requirements Excellent written/oral communication skills and ability to build effective working relationships Strong understanding of end to end order to cash process included customer specific requirements is good to have Strong time management, organisation and solving skills Highly motivated, self-reliant and proactive approach Experience using SAPand/or Siebel and MS Office application Senior customer management skills Willingness to work an afternoon shift to cover US working hours At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Flexible working schedule: home office up to 3 days / week, based on team agreement Opportunity to build up long term career path and develop your skills with wide range of learning options Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music