Requirements: English
Company: Versace
Region: Milan , Lombardy
WHY WORK FOR VERSACEVersace is one of the most recognizable names in the world. The luxury House immediately became a leader in fashion and culture following its founding in 1978.Versace is led by Emmanuel Gintzburger as CEO and the design team is under the leadership of the Chief Creative Officer, Dario Vitale. Donatella Versace remains the Chief Brand Ambassador for Versace since April 1st, 2025.WHO YOU AREOur leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The Store Director will join our team reporting to the Retail Director supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.WHAT YOU WILL DOBusiness developmentAnalyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategiesPartner with the Retail Director to maximize sales and margin goalsResponsible for the sales and KPIs performance of the storePartner with the Retail Director to prepare periodical reporting on competitors, products, potential opportunitiesAnalyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivityDevelop business strategies, set achievable goals and targets and implement incentives to help boost salesTeam ManagementSet personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilitiesCreate and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relationsSet achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goalsEffectively manage all HR functions to support the teamAttract, develop and lead a high-performance team through effective training, coaching and/or motivational activitiesMotivate team to drive results through effective training, accountability and celebrating successesEnsure the in-store follow-up after trainings delivered on the brand, products, operations and soft skillsPlan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach themSupport with informative and inspiring participation the new staff onboarding experienceAssure staff is groomed, inviting, professional, and knowledgeable on product and related company informationClient ManagementEnsure superior customer service standards, through constant follow up with the team, to deliver the Versace experienceBe a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactionsEncourage team members to focus on what they would like their clients to feel during a Versace experienceDevelop and expand customer base by capitalizing on high-profile clientele and salesMaintain an active social relationship with clients and community by understanding the needs and changes of the marketCRMMonitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.Implement and manage the boutiques community outreach program to maintain active social relationships with clientsSupport the organization of in-store & promotional events, liaising with merchandising & PR teamStore Management and OperationsEnsure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levelsRemain in compliance with operational and company policies and proceduresEnsure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-upDemonstrate operational excellence in all store processes including managing and balancing all related budgetary expensesYOULL NEED TO HAVE3-5 years of experience in retail management luxury experience preferredBachelors degree in Fashion or Business preferredFull understanding of specialty retail, including business development, visual merchandising and store operationsComputer skills to include operation of retail point of sale system, Word, Excel and emailStrong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the marketStrong team management skills, with the potential to develop people personally and professionallyConfidence, organization skil