Requirements: English
Company: Insight International (UK) Ltd
Region: Madrid , Community of Madrid
Roles & Responsibilities
- Managing the day-to-day operations of the Telecom team.
- Report to the Senior Manager of Service Management, act as the point of contact for clients to deliver proactive and effective service management
- Coordinating and managing project teams and service providers.
- Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting
- Identifying and rectifying service delivery issues.
- Developing and implementing service improvement plans.
- Collaborating with other departments to address service-related problems.
- Ensuring that the service is highly available and meets requirements.
- Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional parties
- Managing the delivery of services to clients, ensuring agreements are met.
- Handling client relationships and expectations.
Skill set:
Thorough understanding of Telecom Domain
12-15 years experience in managed services projects
Knowledge of GSM,LTE,5G in Access and Core network domains
Handson experience on OSS tools and ITSM applications
Project & Program management