Requirements: English
Company: Heineken
Region: Krakw , Lesser Poland Voivodeship
Digital Technology Team (DT)is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken ! Visit our website: Heineken ( heineken-dt.Our dream at HEINEKEN is to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in t he Commerce space at Heineken. HEINEKENs digital solutions are a vital component in protecting and growing the company's revenue. To ensure that this trend is supported the Commerce DevOps Hub has been established. This newly created organization, being an integral part of the Global Digital Technology Function, is tasked with engineering the software which powers e-Commerce. The Commerce DevOps Hub location is in Krakw, Poland. As the Solution Engineer in the Customer Service Team (RQC) you have in-depth knowledge of the technical details and how the products work, and you act as expert in the team responsible for the technical configuration, development and integration of products and platforms based on Microsoft Dynamics 365 CE, used by specific business processes across OpCos (operating companies), to better serve their customers. You drive the end-to-end operations of the platforms, keeping them streamlined, structured, and within service level agreements. You collaborate closely with other DevOps teams for efficient development pipelines. You will work directly with the Product Owner(s) and Product Architect(s), understanding the business needs and translating them into specifications and services in line with overall engineering standards and roadmaps. You serve as a key contributor in refining and driving excellence in solution engineering practices to deliver high-quality solutions throughout the software development lifecycle in our Commerce landscape. The role reports directly to the Solution Engineering Lead. being a contributor in the design, configuration, development, and integration of IT solutions within the Microsoft Dynamics 365 CE tech stack, together with other team members, to enable use cases per the needs of the business tailoring technical solutions for OpCos requirements, often leveraging existing products or services working closely with the PO and other DevOps teams supporting the resolution of complex technical or business challenges in areas of Microsoft Dynamics CRM, in particular Field Service integrating solutions with other Heineken systems and data sources to ensure seamless data flow and process automation providing technical support and troubleshooting assistance as needed maintaining and ensuring the stability of the platforms from both functional and technical perspectives providing support to other Commerce teams by addressing technical queries, highlighting risks, and proposing improvements across different phases of the development cycle staying updated on emerging technologies and trends in key technologies in our landscape working with at least one of the mandatory-to-know technologies using automation testing tools thriving in a fast-paced and constantly changing environment and quickly learning new technologies solving problems independently and making critical technical decisions. Technology Stack Software Development Background: understanding Dynamics CRM systems or other cloud-based business applications gaining hands-on experience in at least one of the following areas: ~ building business solutions using the Power Platform (especially model-driven apps and Power Automate for process automation, approvals, etc.)~ developing backend components using C# and Azure services (e.G., Azure Functions, API Management, Service Bus), or creating custom plugins for Dynamics 365~ designing and implementing automations with Power Automate (flows, approvals, complex conditional logic)~ understanding Dynamics 365 Customer Engagement apps, especially Field Service (work orders, bookings, assets, inspections)~ writing plugins in C#, front-end extensions using JavaScript)~ following Application Lifecycle Management (ALM) practices for Power Platform and/or Azure DevOps pipelines (branching, deployments)~ using Azure services such as Azure Functions (serverless operations), API Management (APIM) for secured API exposure, or Service Bus for message-based integration patterns. ~ If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting p