Requirements: English
Company: Luminex Network Intelligence
Region: Genk , Flanders
Luminex Network Intelligence is seeking an AV Support Engineer & Application Specialist to join our innovative team. In this role, you will be the go-to expert for technical support, assisting our global partners and customers. Additionally, you will handle fault analysis and product repairs, leveraging your knowledge of electronics to keep our cutting-edge technology functioning seamlessly in the field.
Key deliverables
- Technical Support & Expertise: Develop a deep understanding of Luminex products and become a trusted technical advisor for both internal teams and customers.
- Fault Analysis & Repair: Conduct fault diagnostics and electronic repairs (including board swaps) to resolve hardware issues, ensuring our products maintain top performance.
- Customer Support: Provide timely, professional support through multiple channels, including email, phone, and live support.
- Network Technology: Continuously expand your knowledge of networking and AV technology, applying it to real-world scenarios in professional AVL environments.
- Issue Reporting & Feedback: Collaborate with the development team by reporting issues and contributing to the ongoing improvement of our products.
- Project Assistance: Review and validate network setups for upcoming projects, providing expert advice to ensure optimal system performance.
- Field Support: Occasionally provide on-site technical support for installations and troubleshooting.
Required competences
- Problem-Solving Mindset: You have a natural ability to troubleshoot and resolve technical challenges efficiently, including hardware-related issues.
- Electronics Knowledge: Strong understanding of electronics, with experience in fault diagnosis and repairs at the component level (e.g., board swaps).
- Detail-Oriented & Meticulous: You approach tasks with precision, ensuring that issues are identified and resolved correctly.
- Independent & Collaborative: Capable of working autonomously while also being a strong team player in a collaborative environment.
- Customer-Focused: Excellent communication skills, with the ability to explain complex concepts to customers in clear, accessible language.
- Multitasker: Able to juggle multiple support requests and prioritize tasks in a fast-paced environment.
- Language Skills: Fluent in spoken and written English (Dutch is a plus).
- Pro AV Experience: Familiarity with professional AVL setups or prior experience in the AV industry is a strong advantage
Our offer
We offer you a challenging role in a fast-growing Belgian company with a well-known reputation in the worldwide entertainment industry. You will become part of an agile team of developers and engineers, creating the most sophisticated technology for the AV industry. With an intensive training program, we also encourage you to continue to grow in your career and develop your talents. This role comes with a permanent employment contract, a competitive salary, a comprehensive extralegal package and a bunch of fun colleagues.
Sound interesting, but Lumi-who?
Luminex Network Intelligence is a manufacturer of data distribution equipment for lighting, audio and video solutions in the professional entertainment industry. We develop multiple devices to set up a large AV network without any IT knowledge. As a pioneer in the relatively young application of show-control data networks, we managed to become a respected brand in the international AV industry over the past 15 years. Our devices are being used to build the backbone for a rock solid and fully redundant network on big shows such as the Eurovision Song Contest in Copenhagen, the opening ceremony of the Sotsji Winter Games, Glastonbury festival, multiple concerts at Madison Square Garden and world tours of multiple super stars like Robbie Williams, Muse, Coldplay, Adele and Beyonc.