Requirements: English
Company: David Kennedy Recruitment
Region: Budapest , Budapest
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian andSerbian speaking Customer Support Representative to support customers of ane-commerce platform.
Position: Customer Support Representative
Location: Budapest, Hungary
Work model: on-site
Employment type: Full-time
Remuneration: Base salary + performance bonuses (after 3rd month of employment).
DUTIES AND RESPONSIBILITIES:
- Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features ofthe products.
- Customer Order Management.
- Secure and deepen client retention, contribute to excellent customer support.
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
- Proactively propose ways to improve the processes.
- Adhere to given processes and procedures.
- Update the database of customers and document activities.
- Reporting the most common issues to the support team for further escalations.
REQUIREMENTS:
- Native / fliuent in Croatian andSerbian both verbal and written. Good command inEnglish (minimum B2 level).
- High school diploma or an equivalent.
- Excellent customer service and relationship building skills.
- High motivation and enthusiastic approach, self-organized.
- Ability to work in a fast-paced organisation.
- Good numerical and reasoning skills.
OFFER:
- Attractive remuneration package
- Working schedule: 9AM- 5PM
- Signing bonus
- Fully paid training
- Meal allowance
- Internal development opportunities
- Discounts with partners
- Employee assistance/wellbeing program subscription