Requirements: English
Company: Bystronic Group
Region: Brescia , Lombardy
Who we are. What we do. We are Bystronic a globaltechnology company passionate about creating an impact for asustainable future with sheet metal and beyond. We want to workwith people who support us in creating innovative solutions to moveour industry forward. Our focus is on automating the completematerial and data flow of the laser cutting and bending processchain. In a nutshell As a 2nd level Service Hotliner, you will takeon the exciting challenge of providing top-notch technical support,focusing on the Tube product line delivered to customers worldwide.What drives this department The Service department is a reliablepartner for our customers worldwide. We put our customers first,strive to understand their priorities and then apply innovativesolutions to meet those needs. Our service team is made up ofdedicated and passionate experts who strive to create anoutstanding customer experience. What you will be doing - Providingremote support to 1st level by: - Identifying, assessing, andisolating customers machine root problems/causes, mechanically,electrically, pneumatically, and software quickly and accurately. -Guiding 1st level, making clarifications, and providing backgroundinformation. - Advance training for 1st level and customersmachine programmers and operators on mechanical, electrical, andsoftware related topics and issues. - Reviewing and improving bestpossible uptime guarantee for customers. - Managing escalationcases in alignment with global CSRs and customers. - Givingfeedback to the 3rd level organization (R&D, quality,production) regarding continuous customer satisfactionimprovements. Your education & experience - 3 years of hands-onexperience in technical field working with complex machines,preferably in service environment. - Proven track record in asimilar industrial environment. - Applicable product & industryknowledge and affinity with industrial customer solutions,technology, and services. - Technical degree or experience inmechanical, electrical, or software engineering, preferablyelectrical. - Project management skills, basic PC skills (customerrelationship management software, Excel and PowerPoint). What youneed to succeed - Customer Focus: dedicated to meeting theexpectations and requirements of internal and external customers;gets first-hand customer information and uses it for improvementsin products and services; acts with customers in mind; establishesand maintains effective relationships with customers and gainstheir trust and respect. - Broad and deep ability to communicatecomplex technical issues, through different channels and differentlevels of the organization, with simplicity, concisely, patienceand active listening. - Willingness to travel up to 20% worldwide.- Good level of English. Whats in it for you - A dynamic andinclusive work environment. - Opportunities for professional growthand development. - Competitive compensation and benefit package.People power our purpose Imagine working in an environment thathelps move the company to the next level, where your passion,values, and skills are integral to impacting the sheet metalindustry and beyond. At Bystronic, this can become your reality.Our people are the edge to drive and nurture our ambitions andcontinued success. Together we have created a culture where ourpeople are central, inspiring us to make decisions that best servethem and are aligned with our purpose. As much as we are in atechnology business, human beings drive real change. Interested?Does this versatile challenge appeal to you? Then we look forwardto getting to know you! You can submit your application on ourplatform with just a few clicks.