Requirements: English
Company: ASBIS
Region: Milan , Lombardy
About the position: We are seeking an experienced AVInstallation & Support Engineer to play a pivotal role inenhancing our technical readiness and customer engagement at Bang& Olufsen Flagship Store. If youre passionate about technologyand have excellent communication skills, we invite you to embark onthis exciting journey with us. Job Purpose: Providing technicalsolutions and pre-sale services to ensure customer satisfaction anddrive sales. Key functions: - Provide product demonstrations andpresentations to showcase the capabilities and benefits of Bang& Olufsen products. - Conduct customer journey in the flagshipduring peak times or when sales staff are busy. - Deliverpersonalized top-class customer service by ensuring all equipmentis fully operational - Provide hands-on support to educate andassist end users in connecting and operating their devices. - Stayup-to-date on the latest product developments and industry trendsto effectively communicate technical information to customers. -Consult in depth all technical aspects of products and problemssolving. - Local testing coordination: Organize local testingactivities to validate the performance and effectiveness of B&Osolutions. - Ensure all the solutions displayed in the B&OMilan Flagship and La Rinascente solutions are working as intended.Fix any technical issues as they arise. - Act as the voice of thecustomer, gathering insights and feedback to help shape B&Osolutions and services. - Participate in customer meetings and sitevisits to assess technical needs and provide solutions. - Provideexcellent support to customers facing technical issues andcoordinate product repair if needed. Qualifications and skills: -Proven experience as a Technical Support Engineer, ServiceSpecialist, or in a similar role. - Strong understanding ofaudio-video technology and home automation systems. - Competencesand skills to provide top-class customer service. - Excellentcommunication and presentation skills, with the ability to conveycomplex ideas clearly and coherently. - Ability to providepresentations and conduct customer journey in the flagship store. -Analytical mindset: proficiency in analyzing complex data, makinginformed. decisions, and implementing process improvements. -Customer-focused with a proactive approach to problem-solving. -Language Proficiency: English and Italian, enabling effectivecommunication with our global team and customers. We offer: -Opportunity to work for a financially strong, fast-growingmultinational company - Constant interaction with global teams ofprofessionals - International career opportunities - Access tocontinuous professional development: training, certificationprograms, events, and team buildings - Attractive remunerationpackage Whatever your area of expertise and specialization, youwill find a range of career opportunities at ASBIS. Apply now. Byresponding to the vacancy, you consent to the processing of yourpersonal data indicated in your CV. For more, please visithttps://www.asbis.com/gdpr-candidate-privacy-policy ASBIS Group isa leading IT company specializing in value-added distribution anddevelopment of IT, IoT, and Robotic products, solutions, andservices to the markets of Europe, the Middle East, and Africa. Inover 30 years of operations, ASBIS has grown into an internationalgroup, headquartered in Cyprus, with subsidiaries in 34 countriesacross EMEA, and nearly 3,000 employees.