Requirements: English
Company: Universit du Luxembourg
Region: Esch-sur-Alzette , Luxembourg District
About us
The University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character.
Created in 2003, it strives today to meet tomorrow''s major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation, as well as offering personalised and multilingual teaching. The institution places particular emphasis on research with impact. To achieve this goal, its research priorities focus on digital transformation, medicine and health, as well as sustainable and societal development.
The University invests in its knowledge and technology transfer through an attractive intellectual property policy and numerous partnerships. 7,500 students are enrolled at Uni.lu, of which 1,000 are doctoral candidates. With 300 professors, students have privileged access to world-renowned expertise.
Times Higher Education ranks Uni.lu 20th in the Young University Ranking 2024 and among the top 250 universities in the world.
Under the direction of the Vice Rectorate for Academic and Student Affairs, the "Service des tudes et de la Vie tudiante" (SEVE) is seeking to appoint a Student Officer. The SEVE is central in the student administration life cycle, from student application to graduation.
Your role
The Student Officer will be responsible for administrative and organizational tasks. A responsible and professional attitude is expected at all times in this position in contact with students and various users.
Activities:
- Manage enrolments and update databases
- Process student enrolment files and check diplomas.
- Digitising files and ensuring that they are updated in the database (ACME) in accordance with SEVE policies and procedures.
- Participating in the continuous improvement of the functionality of the student database (ACME), including centralising and documenting requirements.
- Communicating and monitoring information
- Monitoring, documenting and communicating information and data relating to students.
- Dealing with queries received via various channels (reception, emails, student portal).
- Checking the information on the website
- Supporting the implementation of AI in our activity (chatbot,)
- Providing Powerpoint presentation related to specific points
- Analysis and reporting
- Contribute to the production of ad hoc analyses and statistics.
- Administrative tasks
- Drafting minutes of meetings and monitoring financial flows.
- Managing complaints and conflicts in collaboration with stakeholders.
- Coordination and collaboration
- Ensuring that tasks are properly coordinated between the admissions team and the faculties.
- Manage the list of existing scholarships and associated applications.
- Documentation and procedures
- Updating the department''s procedures and documentation (e.g. Accreditation of prior learning).
- Drafting procedures relating to the management of student files.
Your profile
- Bachelor''s degree and/or first experience in a comparable role
- Very good knowledge of English and French (both spoken and written), German would be considered an advantage
- Excellent communication and client handling skills
- Advanced skills in the use of Excel, Word and PowerPoint
- Proactivity, reliability, open-mindedness and diplomacy, with the ability to work in a fast-paced international university environment
- Ability to adapt to a multicultural and multilingual environment
- Autonomy and ability to handle tasks from start to finish in cooperation with other stakeholders
We offer
- Multilingual and international character. Modern institution with a personal atmosphere. Staff coming from 90 countries. Member of the "University of the Greater Region" (UniGR)
- A modern and dynamic university. High-quality equipment. Close ties to the business world and to the Luxembourg labour market. A unique urban site with excellent infrastructure
- A partner for society and industry. Cooperation with European institutions, innovative companies, the Financial Centre and with numerous non-academic partners such as m