Requirements: English
Company: Prisma
Region: Gy , Geneva
At Prisma, were redefining how developers work with databases. If youre fascinated by the cutting-edge data infrastructure powering companies like Twitter, Airbnb, and Facebookbut want the agility, ownership, and impact of a fast-moving startupPrisma is the place for you.
Backed by top-tier Silicon Valley investors like Amplify Partners, Kleiner Perkins, and IVP, our small, distributed team is making advanced database technology accessible to developers everywhere. Our open-source tools are trusted by over 400,000 developers each month, with a thriving community on Discord and GitHub, where weve earned 41,000+ GitHub Stars .
At the heart of our commercial offerings is Prisma Postgres , our flagship product designed to supercharge PostgreSQL with modern developer workflows, performance optimizations, and seamless scaling. Alongside it, Prisma Accelerate, Optimize and Studio, provide a world-class toolkit for building with data.
By combining the power of open-source with cutting-edge commercial solutions, were shaping the future of databasesone developer at a time.
What does a Technical Support Engineer do at Prisma?
As a Technical Support Engineer, you will join the Developer Connections team to contribute to the following:
- Solving technical problems for Prisma users across Prisma ORM and the Prisma Data Platform. This includes responding to inquiries and troubleshooting issues with data modeling, migrations, performance, and other common challenges. You''ll provide support through various channels like GitHub, Discord, and other platforms, documenting solutions and reporting trends to help improve the product.
- Sharing your knowledge by improving documentation , creating tutorials or examples , and writing helpful articles that enable Prisma users, contribute to the growth of the Prisma community and increase adoption for Prisma products.
- Helping improve Prisma by sharing customer feedback and insights with our product and engineering teams , directly influencing the future of our products and helping developers build amazing applications.
- Collaborating with engineers, product managers, and other teams on projects that help us build better products aligned with user and customer needs .
- Streamline internal processes by developing and maintaining tools and solutions, or creating runbooks that enable swift, standardized issue identification and resolution.
An Ideal Candidate Profile
We believe the right candidate for this position should meet a majority of the criteria listed below.
- Database Expertise: Solid understanding of database concepts and experience working with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB). Familiarity with Prisma''s technologies is a significant advantage.
- Troubleshooting Skills: Demonstrated ability to diagnose and resolve technical issues, with a knack for identifying root causes and explaining solutions clearly. Experience using debugging tools and analyzing logs is a plus.
- Customer Focus: A genuine desire to help others and excellent interpersonal skills. You should be patient, empathetic, and able to communicate effectively with developers of varying technical abilities.
- Problem-Solving Prowess: A structured and methodical approach to problem-solving, with the ability to think critically and creatively to find effective solutions.
- Communication Skills: Exceptional written and verbal communication skills in English, including the ability to explain complex technical concepts in a clear and concise manner. Experience writing documentation or creating tutorials is a plus.
- Continuous Learning: A passion for learning new technologies and staying up-to-date with the latest trends in web development and database management. A proactive approach to self-improvement.
- Location: To provide optimal support coverage, this role requires candidates to be located within the time zones GMT -6 to GMT -2 .
What''s it like to work at Prisma?
You''re likely to be a great fit for the team if you ...
- ... have an ownership mindset. As a part of the team directly working with our customers, you''ll have an outsized impact on their success.
- ... stay nimble. It''s a startup, things change and you are ok with that. Be ready to re-calibrate often and stay flexible.
- ... be kind and collaborative. Come in ready to share your ideas and listen