Requirements: English
Company: WhatJobs
Region: Lausanne , Vaud
General Manager
Our company is a Switzerland-based organization with a strong international presence. We produce software for a global clientele. To support our expansion and optimize operational performance, we are seeking an experienced General Manager to oversee strategic and operational functions across key business areas, including Marketing, Finance, HR, IT, Engineering, Administration, and Customer Support.
Your Role
As General Manager, you will play a key leadership role in driving business growth, operational efficiency, and team performance. You will report directly to the CEO/Board of Directors and lead cross-functional teams to ensure the companys continued success.
Following a change in control, the company is creating a new organizational structure to support both organic growth and acquisitions, aiming to double its business volume over the next three years. The team currently comprises 60+ highly skilled employees, with 18 located in Lausanne, Switzerland. You will be the primary point of contact for all interdepartmental coordination with a key emphasis on maintaining a high level of productivity within the Lausanne office.
Key Responsibilities
Strategic Leadership & Business Platform Development
- Translate the CEO''s vision and strategic goals into actionable operational plans.
- Provide recommendations on the companys organisation, ensuring alignment with business objectives and market opportunities.
- Develop and monitor key performance indicators (KPIs) and drive performance improvements across all departments
- Help to define and implement new strategies, procedures, and policies, that will facilitate growth while mitigating risks and ensuring business continuity.
- Proactively provide relevant feedback to the appropriate department heads and CEO related to current business activity, challenges, and opportunities for improvement.
- Drive business performance and ensure long-term sustainability.
- Identify and analyze existing business processes, seeking opportunities for improvement and automation.
- Negotiate contracts with vendors and suppliers, optimizing costs and service levels.
- Negotiate and manage partnership agreements.
Operational & Financial Management
- Ensure financial health and compliance, overseeing P&L, cost control, and risk management.
- Supervise administrative functions and enforce company policies.
- Ensure regulatory compliance in Swiss and international markets (tax, labor laws, corporate governance).
- Monitor business KPIs and generate executive reports for stakeholders.
- In collaboration with our CFO, oversee financial planning and budgeting, optimizing revenue streams and cost efficiency.
- Implement best practices and methodologies to optimize operational efficiency and reduce costs.
- Monitor financial performance against budget and forecasts, identifying variances and recommending appropriate corrective actions.
- Oversee the preparation of accurate and timely financial reports, providing insights into the company''s performance.
- Keep CEO updated on a weekly basis related to financial performance, operational challenges, and potential risks.
Departmental Oversight & Collaboration
- Lead and develop cross-functional teams, fostering a high-performance culture.
- Oversee day-to-day operations of all departments (e.g., development, sales, marketing, customer success, finance, HR).
- Ensure alignment between departments, streamlining internal processes and collaboration.
- Oversee HR functions, including talent acquisition, employee engagement, and leadership development.
- Promote diversity, inclusion, and professional growth within the company.
- Drive continuous improvement initiatives across the organization.
- Implement processes and systems to streamline workflows and improve productivity.
- Foster effective communication and collaboration between departments ensure alignment and efficiency.
- Work with various teams assisting contract review and legal compliance.
IT, Marketing & Customer Experience
- Supervise IT infrastructure and digital transformation initiatives.
- Oversee marketing and brand positioning, ensuring strong market presence and customer engagement.
- Define and implement tools to automate processes linked with marketing, outreach, lead generation, sales follow up and CRM maintenance, support and customer engagement using AI and various other tools.
- Ensure customer support excellence, optimizing service quality and responsiveness.
- Collaborate with the CTO to develop processes for effic