Requirements: English
Company: HCLTech
Region: Machelen , Flanders
HCL
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but weve never forgotten the startup mindset that got us here. Weve always approached our work with an idea-first attitude because every one of our accomplishments no matter how big or small can be traced back to an ideas single spark.
Its that spark that inner drive that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because thats what drives you to be better, be more and ultimately, be more fulfilled.
Note: Candidates must be eligible to work in Belgium
Fluent in Dutch and French
Job Summary:
We are seeking a dedicated and skilled Onsite Support Engineer to join our IT team. The ideal candidate will provide support for our users, ensuring smooth and efficient operation of IT systems and services. This role involves troubleshooting hardware and software issues, providing technical assistance, and maintaining IT infrastructure.
Key Responsibilities
- Provide Support: Respond to and resolve technical issues related to hardware, software, and network systems in a timely manner (SLA & KPI).
- Troubleshooting: Diagnose and troubleshoot technical problems, including desktop PCs, laptop PCs, tablets, smartphones, video conference systems, and Cisco switches (hand & eyes), and printers.
- User Assistance: Assist users with IT-related queries and provide support on software and hardware usage.
- Incident Management: Log, track, and manage incidents and service requests using the companys IT service management system (ServiceNow).
- Installation & Configuration: Install, configure, and maintain computer hardware, software, systems, networks, printers (toner replacement), scanners, video conference systems, and Cisco switches (hand & eyes).
- System Maintenance: Perform regular maintenance tasks, such as system updates, and patch management.
- Documentation: Read and acknowledge the documentation and KB articles of IT procedures, configurations, and support activities.
- Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.
- Compliance: Ensure compliance with company policies, procedures, and security standards.
Qualifications
Education: Bachelors degree in computer science or information technology. Experience: Minimum of 2 years of experience in IT support or a related role. Certifications: Relevant certifications such as ITIL Foundation is a plus.
Technical Skills:
- Proficiency in Windows operating system is required.
- Proficiency in Mac and Linux operating systems is a plus.
- Knowledge of networking concepts and protocols (TCP/IP, Proxy, DNS, DHCP, NAC & SDA). Experience with Active Directory and Office 365 administration.
- Familiarity with remote desktop tools and IT service management software.
- Basic understanding of cybersecurity principles.
- Experience in supporting and troubleshooting desktop PCs, laptop PCs, tablets, smartphones, video conference systems, printers, and Cisco switches.
Soft Skills:
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality service.
- Ability to prioritize tasks and manage time effectively.
Language skills:
- Technical English (written and spoken)
- Fluent French and Dutch
Benefits
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 20 days vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the comp