Requirements: English
Company: Babel Profiles
Are you driven by the challenge of turning complex business needs into smart, scalable IT solutions? Do you thrive at the intersection of technology and strategy? Ready to be the trusted advisor who shapes digital transformation journeys?Our client is a technology-led service provider operating within the Business Process Outsourcing (BPO) sector. Rather than producing physical products, their value lies in delivering high-impact services and solutions that streamline operations and elevate customer experiences.They work behind the scenes for leading organizations taking over selected business operations so those companies can focus on what they do best. Whether its enhancing a product with a responsive 24/7 service layer or designing entirely new service models, their goal is simple: ensure every customer interaction leaves a lasting, positive impression.They are now looking for a forward-thinking IT Solutions Architect to help drive innovation, consult on technical direction, and design systems that align seamlessly with client goals. This is an opportunity to play a pivotal role in shaping solutions that make a tangible impact.Main ResponsibilitiesWork with internal and external stakeholders to understand business needs and identify areas where technology can make a real differenceAnalyze and model business processes to recommend the best-fit IT solutionsTranslate complex requirements into clear, actionable technical designsSupport project planning and RFP processes with your technical and strategic inputStay in tune with industry trends to help shape our IT roadmap in line with future business goalsCommunicate ideas and solutions effectively to both business and technical audiencesAvailability for travelling Core Skills/ExperienceA degree in Computer Science, Business, or a related field - or an equivalent industry-recognized qualificationHands-on experience designing IT solutions, ideally within a BPO or service-focused environmentFamiliarity with structured project work, including process mapping and modelingA good understanding of budgeting and financial forecasting for technical projectsKnowledge of IT architecture, software development life cycles, and enterprise platformsFamiliarity with contact center technologies, unified communications, and data analytics toolsWhat's on offerCompetitive salaryHybrid work modelGrowth opportunitiesFlexible scheduleOur recruitment processStep 1: Meet one of our recruiters to get to know you betterStep 2: Interview with HRStep 3: Technical InterviewStep 4: Interview with Manager