Requirements: English
Company: RingRing
Region: Brussels , Brussels
New:
Senior Account Development Manager
Department: Sales
Reports to: Chief Commercial Officer
Location: Brussels (Hybrid)
Languages Required: Dutch, French, English
Industry: CPaaS (Communications Platform as a Service) & Custom Communication Solutions
About RingRing
RingRing is a Belgian leader in CPaaS (Communications Platform as a Service), helping companies connect with their customers through smart, automated communication solutions like SMS, voice, chatbots, and APIs. For over 20 years, weve been trusted by enterprises and public sector organizations to deliver secure, scalable, and impactful messaging services. As part of the Koramic Investment Group, RingRing benefits from strong financial backing and long-term strategic vision enabling us to innovate with stability and focus on sustainable growth.
1. Purpose of the role
As Senior Account Development Manager, you will lead the strategic relationship with one of our most critical enterprise customers. You will act as a trusted partner, ensuring strong account health while proactively identifying and developing new business opportunities. This role blends key account management with strategic growth/business development and bid management, and requires deep collaboration across commercial, technical, legal, and compliance teams.
2. Key responsibilities
- Own and nurture the relationship with a top-tier enterprise customer, acting as their central point of contact within the organization.
- Drive account development with direct customers by identifying upsell, cross-sell, and co-innovation opportunities.
- For direct customers/prospects: lead and coordinate complex RFPs, tenders, and proposal processes, collaborating with internal experts across departments.
- For our strategic entreprise customer: offer commercial support for RFPs and tenders.
- Ensure consistent and high-quality service delivery, SLA adherence, and proactive issue management.
- Organize and facilitate customer-facing meetings (commercial, technical, strategic), aligning internal stakeholders.
- Monitor account KPIs, risk factors, and satisfaction, and provide structured reporting to senior management.
- Ensure all account activities align with ISO 27001 standards, GDPR, and internal information security protocols.
- Actively represent customer needs and insights to influence internal roadmaps and innovation.
3. Required competencies
- Strong relationship management and stakeholder engagement skills.
- Proven ability to drive revenue growth through consultative selling and strategic account planning.
- Experience coordinating bid/tender processes and managing multi-party input under tight deadlines.
- High-level understanding of information security, compliance, and governance frameworks (ISO 27001, GDPR).
- Excellent communication and documentation skills in Dutch, French, and English.
- Comfortable balancing day-to-day operations with long-term strategic planning.
4. Qualifications and experience
- 5+ years of experience in account management, business development, or partner management.
- Experience in telco, CPaaS, SaaS, or technology-driven B2B services is strongly preferred.
- Familiarity with ISO 27001 and public/private procurement processes.
- Bachelors degree or equivalent professional experience.
5. What We Offer
- A high-impact role in a fast-growing Belgian CPaaS company with international ambition.
- A hybrid work model with flexibility and trust.
- Competitive salary package, company car, and benefits.
- A dynamic team of professionals in sales, product, tech, and compliance who support you to succeed.
- Access to learning opportunities and direct involvement in enterprise innovation.
- A workplace culture that values ownership, curiosity, and long-term relationships.