Requirements: English
Company: H-E Parts
Region: Milan , Lombardy
Hitachi Energy is a global technology leader committed to solving some of the world''s biggest challenges by advancing a sustainable energy future. We operate in 90 countries with 45,000 employees dedicated to thriving and delivering their best work as part of our Diversity 360 vision.Embrace Diversity and Innovation!Our Grid & Power Quality Solutions and Service global product group is a leading provider of grid connection and power quality solutions, enabling customers to build more sustainable, flexible, and secure energy systems. We leverage our technology leadership, extensive expertise, large installed base, and global presence to deliver lifecycle value solutions across utility, renewables, industry, transportation, data centers, and infrastructure sectors.In Europe, our business comprises around 1,000 skilled professionals across 16 countries, focused on critical expertise areas. Diversity fuels our culture of innovation and collaboration. Our technology and market position support growth in energy transition segments such as hydrogen, data centers, and e-mobility.Join Our Team!The OpportunityWe are seeking a Field Service Engineer to execute service work according to established workflows, standards, and safety guidelines.How You''ll Make an ImpactPerform service tasks, identify technical issues, and analyze problems through remote or on-site activities across various service categories (installation, commissioning, maintenance, repairs, engineering, consulting, upgrades, retrofits, end-of-life services, replacements).Enhance customer satisfaction by delivering quality service aligned with customer expectations.Build and maintain strong relationships with customers to understand their needs.Identify new sales opportunities and communicate them internally.Ensure availability and quality of materials, parts, and equipment for service activities.Prepare documentation and reports for customer signatures.Troubleshoot equipment failures and recommend solutions to prevent recurrence.Propose product and quality improvements and communicate feedback within Hitachi Energy.Suggest operational and customer service enhancements to management.Follow safety and environmental protocols, report unsafe practices and incidents.Your BackgroundMinimum 3 years of experience with high-voltage equipment.Proficiency in Italian and English.Willingness to travel within Italy (>80%).Teamwork skills.More About UsWe offer opportunities to work with talented colleagues on challenging projects with meaningful impact.Benefits include:Health insurancePension fundWelfare programsLunch vouchers or canteen accessQualified individuals with disabilities can request accommodations during the application process via our website, providing contact details and specific needs.#J-18808-Ljbffr