Requirements: English, Swedish
Company: Mercedes-Benz Group Services Madrid
Region: Madrid , Community of Madrid
Would you like to join an international atmosphere and be involved in projects across Europe and with impact worldwide, having the opportunity to consolidate your career? This is your opportunity! Purpose and RoleOperative support and execution of tasks of Front Office: administrative and countable activities in SAP, focused on the management and attention of clients and suppliers and their incidences, with the analysis and solution of MPC within the SSC scope. 6-month temporary contract and hybrid working model. Tasks ResponsibilitiesReception of clients and suppliers calls (approx. 20 calls/day)Transference of the calls to an automatic satisfaction survey (objective: min. 50% response rate satisfaction 4.3/5)Resolution of clients and suppliers emailsManagement of incidences in AP/AR and MPC (via email, telephone, e-Ticketing)Follow-up of incidences via Phone-Ticket (within 48h)Creation and update of suppliers in SAP (within 48h)Management of rejected invoices (within 24h)Countable analysis of clients and suppliers accountsSolution of dunning letters/legal casesExecution of clients dunning via Cofico / Calls for unpaid debtsDuties on holidays when required and approved by the TL Qualifications EducationBusiness Administration background or Tourism degree IT SkillsBasic level and some experience in SAP/FIBasic level and some experience in MS Office tools, especially Excel LanguagesSwedish and English CompetencesExtraordinary oral and written communication skillsProblem-solving and critical thinking skillsOutstanding collaboration skills across teamsExemplary interpersonal skillsHigh quality and performance aspirationResilience and ability to work under pressureProactive and flexible towards new tasks or responsibilitiesClient and supplier-oriented approachPrepared to assume challenges and focus on objectivesMethodical and organizedAttention to detailsOriented to targets and resultsMultitaskingPersuasiveness, negotiation skills, and high energy Ready for your next challenge? Dont miss out apply today and take your career to the next level with us!