Requirements: English
Company: lyreco
Region: Telford, Reino Unido
Lyreco UK & IrelandAre you people centric and believe that providing the highest levels of service are paramount? Do you care about people but understand that providing customers with an excellent service means dedication and commitment? If so then being our **Customer Services Manager **might interest you. The role is based at **Head Office **in **Telford Shropshire **and we are offering a salary **up to 40,000 (DOE), 10% bonus and corporate benefits package.****Lyreco UK & Ireland **specialises in providing Workplace Solutions to businesses of all sizes and sectors. We have a large work force across several areas that ensure our customers are provided with the best service possible. To achieve this we work with our employees to support and develop them, being a Manager at Lyreco means leading by example and understanding your team.The roles main focus will be managing your Customer Service Team Leaders and the wider Customer Services team, ensuring you are providing consistent first class support. Delighting our customers is one of our core values, so its essential that we do this at all times.Working within a call centre environment and with automated workflow systems, the team will be dealing with a high level of incoming calls and queries, so you will be able to handle and manage a team within a fast-paced environment.The role reports directly into the Head of Customer services who you will work with closely to introduce new ways to be more innovative and efficient. Youll be working on key customer projects, implementing change and constantly striving to enhance efficiency from a customer service point of view.**Other key day-to-day tasks: -**:- Encourage a positive workplace environment by developing a strong team spirit and maintaining high levels of motivation.- Managing and monitoring workflow and workload in line with SLA targets.- Offer an excellent service to internal customers and therefore contributing towards the wider business and sales objectives.- Manage and develop your direct reports to maximise their performance.- Keeping up to date with industry knowledge and technological advances.**What you will need to bring to the team: -**:- People management will be familiar to you and you will have proven experience in managing individuals within a call centre/customer service environment.- Being organised and staying on top of your game will be a key part of your working style.- We are looking for a positive individual who can bring a leading spirit, to motivate the team effectively.- You will embrace change and be creative in approach, ready to suggest and implement new processes and approaches.- Experience in managing multiple projects and handling a demanding workload.- You will need to have Customer Service Management experience within a corporate environment which is customer centric!- We truly put people at the centre of everything we do at Lyreco, so if you are looking for your next challenge and for a business where you will be recognised and developed to your full potential, then please click apply.