Requirements: English
Company: Greyhound
Region: New York, Estados Unidos
Customer Service Baggage Agent**Summary**:The Customer Service Associate will perform activities in accordance with company standards to accomplish the Company objective of being the lowest cost and best provider of ground transportation. Quality being defined in terms of excellent customer service, cash handling, safety, on-time performance, ease of use, cleanliness of terminal and buses, and pleasant customer experience.**Responsibilities**:**Loading Bus**:Obtains ball-point pen, ID tag and signs for baggage checks in event baggage will need to be checked coach sideAssures sufficient supply of tally cards are on handEnsures tally card is completed and delivered to appropriate driver(s)Ascertains the schedules not running on time, length of delay and assigned gateDetermines volume of items to be loaded on particular schedule (preload).Reports overloads of passengers to manager on dutyLoads bus in prescribed, orderly manner to maximize use of space and prevent damageSecures baggage bin door latchesGives completed tally card to driver and obtains signature**Unloading Bus**:Meets bus at assigned gateRemoves baggage checked to local destination first to provide prompt deliveryQuickly moves unclaimed baggage to claim area and through baggage to sorting area to assure prompt sorting and loading on waiting departuresWhen unloading through bus, leaves baggage on bus that is destined to points**Baggage Delivery**:Matches numbers on customers claim check with numbers on strap portionTears strap portion just below eyelet, leaving eyelet and string intact on baggage..Observes bags for damage and/or other problems. Alerts manager on duty regarding damage incurred and/or other problems**Sorting**:Immediately sorts by destination all baggage and express moving into sort area to avoid delay in transitRemoves excess empty carts to cart staging areaRecords dates/times received on baggage claimRacks unclaimed baggage according to company procedures**Servicing Bus**:Completes all required bus fueling and servicing recordsSticks fuel tank to determine quantity on hand and reports to facility manager, as directed**Schedules designated buses for fuel and restroom dump**:Fuel busClean restroomsCheck oilFill paper dispensersDump restroom and fillSweep/mop floorsWash windshieldWash rearview mirrorsOther DutiesDirects customers to appropriate areas of the terminal to obtain desired services and answer phones.Directs passengers to correct loading gates or areas for departures and connections.Checks station area, baggage and express areas frequently for stray and/or lost and found items and processes promptly.Performs other duties as assigned.SkillsTo be successful in this position, the individual should have the following skills:Cash handling experienceAbility to handle packages/bags weighing up to 100 lbsGood problem solving and decision-making abilityExcellent oral and written communications skillsBasic math skillsBilingual candidates preferred based on local business needs