Client Advisor (Temporary Replacement) - Directed towards people with disabilities

Madrid , Community of Madrid, Spain

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: FERRAGAMO
Region: Madrid , Community of Madrid

At Ferragamo, we''re more than just building a Brand

We''re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And youre more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Lets Evolve Iconic and create the next exciting chapter!

You will join us in our store in Madrid las Rozas, Spain. This job offer is directed towards people with disabilities.

YOU

• Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision
• Courageous with ideas and innovative in your approach, always ready to grow and learn

THE JOB

• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results

ESSENTIALS

• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients
• Being a master at storytelling and at the art of asking engaging questions
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

MISSION DETAILS

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance

Languages : Proficiency in Spanish and English, more languages will be advantageous.

Position available : Full-time, Fixed-term contract

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.

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