Requirements: English
Company: EC1 Partners
Region: Madrid , Community of Madrid
Job Title:
Tier 2 Support EngineerLocation:
Madrid (2 to 3 days in office)Employment Type:
Full-Time
About the RoleWere hiring a
Tier 2 Support Engineer
to join a fast-paced and mission-driven team delivering advanced AI-driven financial crime detection solutions. In this role, you''ll be the bridge between customers and engineeringresolving technical issues, supporting solution deployments, and ensuring a seamless experience during onboarding, implementation, and production.This is an exciting opportunity to work on critical systems that directly impact the safety and integrity of the global financial ecosystem.
What Youll DoTroubleshoot and resolve technical issues escalated from Tier 1 supportProvide clear, consistent communication to customers throughout the support lifecycleSupport customer onboarding, deployments, and live production incidentsCollaborate with Tier 3 engineering teams and escalate issues appropriatelyMaintain and contribute to internal knowledge bases and documentationParticipate in a global on-call support rotationMeet internal and external SLAs and KPIs
What Were Looking For2+ years
in a technical support or customer success role ( must )Strong troubleshooting and problem-solving skillsLinux system administration
and basic networking knowledge ( preferred )Familiarity with
Kubernetes
(Azure AKS, RedHat OCP)Hands-on experience with
Git , BitBucket, or other version control systemsExperience with
SQL databases
is a plusConfident working directly with external customers and internal stakeholdersFluent
English
(written and spoken)A team player who thrives in a fast-moving, collaborative environment
Why Join UsBe part of a
high-growth tech company
shaping the future of fintechWork with some of the best minds in AI, ML, and financial technologyHave a real-world impact on global financial safety and complianceEnjoy a collaborative, inclusive culture that values innovation and initiativeOpportunities for learning, ownership, and career progression
Ready to help build a safer financial world through smart technology?Apply now
to join a team where your skills and ideas truly make a difference.