Requirements: English
Company: Careerwise
Region: Brussels , Brussels
IT Service Desk Analyst - Brussels Based - Regular travel is required to Paris and Amsterdam.
Its a fantastic opportunity to work with a Global Management Consultancy.
Day Rate - 260/Day - 6 Months+ Contract
Skills and Qualifications:
- Experience: At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
- Office 365 Expertise: In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
- Technical Skills: Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
- Troubleshooting: Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
- Communication: Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.
- Customer Service: A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.
Must Have Skills -
Office 365, support,
Azure
Intune
Topdesk or equivalent ( service now)
Interpersonal skills
Networking: troubleshooting( Meraki: reasonable understanding
Hardware( Lenovo, HP
Mobile devices
Mac os
Jamf
Teamviewer
Rebuilding devices
Presentation skills
Teams troubleshooting
Knowledge management( recording their steps)