Requirements: English
Company: Connected-Stories
Region: Milan , Lombardy
Connected-Stories is a leader in the creative technology software space, transforming the way enterprises create, decision, and measure marketing and advertising content. As we expand our business development team, were looking for a passionate and technically curious Account Manager to join our customer success team and support our post-sales efforts. If you''re eager to learn, enjoy solving technical challenges, and thrive in a dynamic environment, wed love to hear from you.
Role Overview:
You will be responsible for fostering strong relationships with existing clients, ensuring they maximize the value of our platform, and driving account growth through innovative strategies. Your primary goal will be to deliver exceptional post-sale support and help clients achieve their objectives, while identifying opportunities to expand our partnership.
Key Responsibilities:
Client Relationship Management
- Serve as the primary operational point of contact for assigned accounts, ensuring client satisfaction and fostering long-term relationships.
- Act as a trusted advisor, understanding client goals and aligning them with our platforms capabilities.
Post-Sale Strategy Execution
- Onboard new clients, ensuring a smooth transition from the sales team.
- Develop and execute tailored growth plans for each account to achieve desired outcomes and milestones.
- Regularly analyze client performance metrics to provide actionable insights and recommendations.
- Work closely with clients conducting pilot tests to demonstrate measurable value and convert them into long-term, valuable partnerships.
Account Growth Upselling
- Identify and capitalize on opportunities to expand client engagement through upselling and cross-selling relevant features, products, or services.
- Collaborate with internal teams to deliver innovative solutions and optimize the client experience.
Maximizing Client Value
- Conduct regular check-ins and quarterly business reviews (QBRs) to assess progress and uncover new opportunities.
- Provide strategic guidance to ensure clients realize maximum ROI from our platform.
- Act as a champion for clients internally, advocating for their needs and priorities.
Collaboration Communication
- Partner with sales, product, and customer success teams to address client challenges and deliver exceptional service.
- Provide feedback to internal teams on client needs and market trends to inform product enhancements.
Qualifications :
- 3+ years of experience in a similar role.
- Experience in a SaaS platforms or AI-driven technologies.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Passion for technology and innovation, with a willingness to learn new tools and solutions.
- Experience in post-sales support, customer success, enterprise client sales cycles.
- Familiarity with CRM tools and presentation tools (e.g., PowerPoint, Google Slides).
- Hands-on experience with data analysis or visualization tools.